At CardCollectorsHub, we strive to ensure your satisfaction with every purchase. However, if you are not entirely happy with your product, we are here to help. Below is our detailed Refund and Returns Policy:
Return and Refund Process
Contact Us First
Before returning any product, you must first contact our customer support team at support@cardcollectorshub.co.uk with your order number, the product you wish to return, and the reason for the return. Our team will assess your request to determine if your return meets our policy criteria. Returns sent back without first contacting us will not be processed.
Return Label and Instructions
Once your return request is approved, we will email you a return label along with detailed return instructions. Please carefully follow these instructions to ensure a smooth return process. You are responsible for securely packaging the product to avoid any damage during shipping.
Return Window
You have 20 days from the date you receive the product to initiate a return. Returns requested after this period will not be accepted.
Conditions for Returns
Unopened and Unused Items: The product must be unused, in new condition, and in its original packaging. Items that have been used, damaged by the customer, or are missing original parts will not be eligible for a return or refund.
Defective or Incorrect Items: If the item you received is defective or was damaged during shipping, please provide photos of the damage when contacting us. We will work to resolve the issue and offer a replacement or refund.
Processing Your Refund
Return Inspection
Once we receive your returned product, it will be inspected by our quality control team. We will check the condition of the item to ensure it meets the return criteria.
Refund Confirmation
After the inspection is complete, we will notify you by email of the status of your refund. If the return is approved, your refund will be processed to your original payment method.
Refund Timeframe: Please allow 5-7 business days after approval for the refund to appear in your account.
Shipping Fees
Non-Refundable Shipping Costs: If you are returning an item due to personal preference (i.e., you do not like the product or have changed your mind), the original shipping fees will not be refunded. You will only receive a refund for the product cost.
Refundable Shipping Costs: If the return is due to our mistake (e.g., receiving the wrong item or a defective product), we will also refund your original shipping fees.
Non-Returnable and Non-Refundable Items
Used or Damaged Items: Products that have been used or damaged by the customer will not be accepted for return.
Packaging Issues: Products that are returned without their original packaging or with parts missing will not be accepted.
Exchanges
Defective Products: If you received a defective product or it was damaged upon arrival, you may exchange the product within 20 days of receiving it. Please contact our support team, and we will guide you through the exchange process.
No Exchange for Used Products: Exchanges are only available for defective or damaged items. Products that have been used cannot be exchanged for another item.
Important Notes
Keep Track of Your Return: Once you ship the product using the return label we provide, we recommend you keep a copy of the tracking number for your records. This ensures you can track the return shipment.
Refund Delays: While we strive to process refunds as quickly as possible, delays can occur due to return shipping times and inspection. If you have not received your refund after 7 business days of receiving a confirmation email, please contact us for assistance.
CardCollectorsHub
📧 Email: support@cardcollectorshub.co.uk
📞 Phone Number: +44 (778) 766 73 67
🏠 Address: 4, Wren House, Queenswood Ave, Hampton TW12 3AR, United Kingdom
Live Chat Support
For immediate assistance, click the chat icon at the bottom right corner of our website.