What is the shipping cost within the UK?
The standard shipping fee within the UK is £22 per order. However, we offer free shipping for orders over £200.
How long does it take to process and ship my order?
Our handling time is 1-2 business days, meaning we will process and dispatch your order within this timeframe. After dispatch, delivery typically takes 3-4 business days.
Do you offer free shipping?
Yes, we offer free shipping for all orders over £200 within the UK. Orders under £200 will incur a shipping fee of £22.
What should I do if my product arrives damaged?
If your product is damaged during shipping, we offer a free exchange. Simply contact our support team with photos of the damaged item, and we will provide instructions for the exchange process.
Can I return a product if I’m not satisfied with it?
Yes, we accept returns within 20 days of purchase. However, the product must be unused and in its original condition. If the product has been used or damaged, it will not be accepted for a return or exchange.
How do I initiate a return?
To initiate a return, please contact our support team at support@cardcollectorshub.co.uk. We will provide you with a return label and detailed instructions. Once we receive the returned product and it has been inspected by our team, we will process your refund.
Will I be refunded for the shipping fees if I return a product?
If the return is due to personal preference without a convincing reason, the original shipping fees will not be refunded. However, if the return is due to a damaged or faulty product, we will cover the return shipping fees.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. All transactions are secure and encrypted for your safety.
CardCollectorsHub
📍 4, Wren House, Queenswood Ave, Hampton TW12 3AR, United Kingdom
📧 Email: support@cardcollectorshub.co.uk
📞 Phone: +44 (778) 766 73 67